Monday, November 26, 2007

What If....12/8

Dux has been more than willing to say that he wants to get rid of those elements that Bitch, Piss and Moan at the hospital, but let's look at that....


His definition of bitching, pissing and moaning might be a bit different than ours. For one thing, those that are recognizing problems, and suggesting solutions are the ones that aren't saying, "That's not my job." Maybe administration would prefer that they were, but patients don't.


Housekeeping used a wax that was softened by the cleaning solution they used to mop it. It produced a sensation of sticking to fly-paper as you walked. Solution: Change the wax, or change the cleaner. The extra money spent would be paid back in public perception almost immediately.

An effective suggestion program can make the difference between red and black ink, but the opinion is anyone that doesn't believe that the moon is made of green cheese (admin's view), is a troublemaker.

Toyota is often cited as having one of the best suggestion programs of any corporation. They also had not laid off any employees since 1950 (not sure if that still holds true, but probably so.)

When you feel that your ideas do not fall on deaf ears, you are far more likely to feel appreciated for your efforts. As admin has found, complaints that you hear are backed 10 to 1 with those you don't. This blog could be a demonstration of that.

Complaints are opportunities (ironically, the link is about Vandy.) And the first part of a problem-solving process is to identify the problem. Those that don't appreciate that fact are doomed to failure.

Say the hospital did get rid of all those who have read or commented to the blog. Can you say, Ghost Town?

4 comments:

Anonymous said...

Dux is no more than a pawn of Essent- as long as the complaints never leave Paris & land in NashVegas, he's a happy little quacker. If that means getting rid of anybody who doesn't toe the Party line, so be it.

Keep things from looking mallardjusted, and don't ruffle the boss's feathers.

It's all sunshine and puppies....
It's all sunshine and puppies....
It's all sunshine and puppies....

Woot said...

Well the first thing Essent did when the bought PRMC was to take down the suggestion boxes as wells as the "you were caught doing something good" where patients/visitors/family could pat someone on the back for some small act of kindness. Now employees don't need those pats, but they sure are nice to get once and a while. The new suggestion boxes are made of cardboard and stay empty--no takers. Wonder why.

Anonymous said...

My E$$ent work time was peppered with do your job, shut up, and don't anyone cause any waves. Seemed the theme was keep your head down below the fire line if you want to keep your job. This was the norm from management to the groundskeepers. Problem with this mentality is that it doesn't foster improvement. Nevermind, forgot there I was talking about for a moment.

Anonymous said...

...work time was peppered with do your job, shut up, and don't anyone cause any waves. Seemed the theme was keep your head down below the fire line if you want to keep your job. This was the norm from management...

Sounds a lot like a city department we've heard some about.