It's hard not to hear the comments when you mention that you work at PRMC. I've heard of more incidents involving patients in the last year than in the previous six. Some have been relatives, some have been the actual individuals. E-mail them or if you want it as a comment, just comment. This is one forum in which complaints are asked for, and not swept under the rug.
Additionally, if you have a complaint in general, this is seen by Essent corporate at least once a day, most days six or seven times. Some execs even check it after hours. Trust me on this one. They are very aware of this blog.
If you mention that you don't want any identifiable information included, but in order to make the point to me, there are certain 'tells', that's fine. I'll use what I can, and if it can't be told without identifying you, then I just add it to my understanding of what we are facing.
I was asked why radiology was a hot-button issue here? You go with the gold. The topics with radiology were producing more comments than anything else. One post got 77 comments (and the comments are the best part!) If nursing was commenting more, we'd probably have a broader mix. But with RRVR even making the Paris Snooze, you go with success. There has only been one other that has been better (104), and that was a physician lambasting the medical community for sitting on its hands. Got to admit, there aren't too many that draw that kind of attention.
I will have some financial data a bit later, dealing with Essent's balance sheets. We will see how those go over. Just a few of the basics. All public domain, or subscription, but immediately available to the public for verification.